Shipping policy
Shipping Schedule：
To help ensure your products arrive in the best possible condition and freshness, all orders are shipped on Mondays (or the next business day following a holiday). Orders placed after the weekly shipping cutoff may be held until the next shipping cycle.
Once shipped, most orders are typically delivered within 1–3 business days within the United States. All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses.
Please note that delivery times are estimates provided by the carrier (such as UPS or FedEx) and are not guaranteed. Transit times may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
By placing an order, you acknowledge and agree to these shipping terms.
Food Quality Guarantee：
We carefully package our products to maintain quality during transit. If your order arrives damaged, spoiled, or otherwise unusable, please contact us within 48 hours of delivery and provide photos of the product, packaging, and shipping label. We will review the issue and, when appropriate, provide a replacement or refund at our discretion
Carrier Delay:
OhOhCubie and our partners take enormous pride in every product we offer and strive to deliver them in the best possible condition and freshness. While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date. To learn more about details on recipient shipping, please review this article.
OhOhCubie is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
Delivery Times:
OhOhCubie is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-10 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness. In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order shipped early to ensure that it arrives in good condition. OhOhCubie reserves the right to adjust shipment dates when necessary to maintain product quality and delivery reliability.
Customer Responsibility：
Reroutes:
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, an address correction fee may apply. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. OhOhCubie is not responsible for delays in transit caused by address modification.